- April 4, 2015
We spell Tisco* wrong on purpose, it’s the red and blue supermarket 😉
We always keep an eye on the prices whilst the assistant scans our items but we will NEVER tell them if something is wrong. Why?
Because if an item is priced higher than you believe the SEL (shelf edge label) stated then you might be entitled to a refund + an extra amount for this error. Once you’ve paid you simply walk to customer services and then the fun starts. Both Tisco* & ADSA* have in store policies that will give you refunds + an extra amount for the error.
In Tisco* it’s known as DTD (double the difference)
Example: say you purchase 1KG of sirloin steaks and they were priced at £8.50/KG on the SEL (shelf edge label) but it went through at £17.00/KG at the till. You’re entitled to a refund of £8.50 (the difference) x 2 (double the difference) so a total refund of £17.00. Meaning you will walk away paying £0 for your steak. This is a Tisco* store policy but only a hand full of people use it or even know about it.
Here are the steps you should follow (Tisco* only)
Simply point to this, it will explain how it works and what it’s applicable to.