[Still happening 2 years on] EE & O2 customers getting charged for Emoji via SMS

EE Customers have been left outraged as they’ve been faced with large unexpected bills due to ‘recent’ changes.

EE states they’ve warned customers but judging by our inbox this hasn’t happened or hasn’t been obvious enough, another post has gone viral recently alerting people to it.

Kimberley contacted EE on our behalf to confirm what was going on and they advised her that they do in fact charge for any emoji’s sent via text message. You can send as many emoji’s as you like but you will be charged 28p for this!!  I know O2 also do this as a friend has called O2 and they have confirmed that there is a charge but I don’t know about other phone companies.

So how can I avoid the charges?

  • Avoid using SMS on your phone
  • Use iMessage, Whatsapp, Facebook Messenger instead
  • Depending on your phone, you should be able to go into your messaging settings and turn off the ‘convert SMS to MMS’ activation if your iMessage fails.
  • Avoid adding text to the subject field
  • Keep texts under your character limit (on some phones this is 160 characters, on others it can be higher)
  • Avoid using 3rd party Emoji libraries
  • Switch provider

Read more on EE website

When did this start?

It seems like it was several years ago but has been getting reactions recently due to several viral Facebook posts.

Either way in 2016 we shouldn’t really be getting charged 28p for a few icons!

The original image that started the debate:

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