[Still happening 2 years on] EE & O2 customers getting charged for Emoji via SMS

EE Customers have been left outraged as they’ve been faced with large unexpected bills due to ‘recent’ changes.

EE states they’ve warned customers but judging by our inbox this hasn’t happened or hasn’t been obvious enough, another post has gone viral recently alerting people to it.

Kimberley contacted EE on our behalf to confirm what was going on and they advised her that they do in fact charge for any emoji’s sent via text message. You can send as many emoji’s as you like but you will be charged 28p for this!!  I know O2 also do this as a friend has called O2 and they have confirmed that there is a charge but I don’t know about other phone companies.

So how can I avoid the charges?

  • Avoid using SMS on your phone
  • Use iMessage, Whatsapp, Facebook Messenger instead
  • Depending on your phone, you should be able to go into your messaging settings and turn off the ‘convert SMS to MMS’ activation if your iMessage fails.
  • Avoid adding text to the subject field
  • Keep texts under your character limit (on some phones this is 160 characters, on others it can be higher)
  • Avoid using 3rd party Emoji libraries
  • Switch provider

Read more on EE website

When did this start?

It seems like it was several years ago but has been getting reactions recently due to several viral Facebook posts.

Either way in 2016 we shouldn’t really be getting charged 28p for a few icons!

The original image that started the debate:


Be a financial rockstar and share this with your friends, family and co-workers to maximise savings:

More 10ways.com posts:

Important things to remember with everything we post:

  • If you earn over your personal allowance (currently £12,570 a year) HMRC need to get their % cut (even if the money is in cash or from another country)
  • If you’re working for yourself / earning an income on the side you need to let HMRC know – There are numerous benefits but also some drawbacks
  • You need to always ensure whatever you’re doing is legal and not hurting anyone else – be careful and always think twice
  • Some income streams may require you to have DBS check, licence, insurance or qualifications before you can start to profit from it, do your research.
  • Be careful that any additional income doesn’t compromise your studies or main income/job
  • If you work for a company check your contract, if you don’t inform them you’re working on other side projects outside of work they may have grounds to ownership on this work

Most popular this month

More 10ways posts:

Legendary Deals:

Remember to follow us!