Train refunds in the UK are a helpful way to get part or all of your money back if something goes wrong with your journey, you can claim compensation if you’re delayed by 15 minutes or more when you travel by train (except when delays are caused by planned engineering work), the Delay Repay system is a national scheme that train companies use to compensate you for unexpected delays and cancellations.
Things to remember:
- Always go to the train website first or if you purchased from a third party go to them (don’t use any other websites)
- You need to apply for compensation online or by post within 28 days of your delayed journey.
- You’ll need proof of travel. Valid proof of travel depends on what type of ticket you have.
- The best way to find the website is go to google and search for ‘<Write the Train Companies Name here> Delay Repay‘ (replace the
- Sites like The Trainline charge a £10 fee, don’t use them
How much will I get back?
This depends on your ticket type but a good rough rule is:
- 15-29 minutes you’re entitled to at least 25% of the single fare paid, or if you bought a return ticket at least 25% of the fare paid for the affected portion
- 30-59 minutes you’re entitled to at least 50% of the single fare paid, or for a return ticket at least 50% of the fare paid for the affected portion
- 60-119 minutes you’re entitled to 100% of the single fare paid, or for a return ticket at least 50% of the fare paid
- 120+ minutes you’re entitled to 100% of the cost of the fare paid whether it was for a single or return journey
How will I get paid?
This depends on the company but normally:
- Electronic bank transfer (BACS)
- E-voucher (you must have an online account with the company)
- Amazon account balance (you must have an Amazon account)
- PayPal (you must have a PayPal account)
- Credit or debit card
- National Rail vouchers